Frequently Asked Questions
Everything you need to know about your Rat Rig experience.
What is the typical lead time for 3D printer kits?
Most of our high-performance 3D printer kits, including the V-Core series, have a lead time of 1-3 weeks depending on stock availability and current order volume.
Do you ship your CNC and 3D printer components worldwide?
Yes, we ship globally from our European warehouse. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of the hardware.
Can I return a product if I change my mind?
You may return unopened and unused items within 14 days of receipt. Please note that custom-cut extrusions and electronic components that have been soldered or installed are not eligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger commercial orders.
Are your kits suitable for beginners in the DIY community?
Our kits are designed for enthusiasts who enjoy building and tinkering. While we provide comprehensive documentation, a basic understanding of mechanical assembly and electronics is highly recommended.
How do I access the assembly manuals for my Rat Rig kit?
All our assembly guides and BOMs are available digitally through our documentation portal. We update these regularly to ensure you have the most accurate instructions for your build.