Returns & Exchanges

At Rat Rig, we stand behind the quality of our kits and hardware. If you are not completely satisfied with your purchase, you can return your items within 14 days of delivery provided they are in their original, unassembled condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official ticketing system with your order number and a detailed reason for the return.

• 2.
  Review and Approval

  Our technical team will review your request to ensure the components are eligible for return under our quality assurance guidelines.

• 3.
  Secure Packaging

  Pack the items securely in their original packaging, ensuring all sensitive electronic components and precision rails are protected from transit damage.

• 4.
  Ship and Refund

  Send the package to our designated warehouse; once inspected and verified, we will issue a refund to your original payment method within 5-7 business days.